Store Policy
At Hardwood and Son, we are dedicated to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of receiving your order.
Return Eligibility
- Time Frame: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, altered, or show signs of use will not be eligible for return
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items are not eligible for return, including:
- Time Frame: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, altered, or show signs of use will not be eligible for return
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
How to Initiate a Return
To initiate a return, please follow these steps:
Refunds
Once your return is received and inspected, we will issue a refund to the original payment method. Based on payment type used a refund will be issued and normally received 5-7 business days from refund. Please call us for any further questions regarding your return